Commercial Refrigeration Troubleshooter

Commercial refrigeration guides for Bay Area businesses

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Updated October 14, 2026

Quick answer

Choose the equipment, then the symptom. You will get the most likely causes in a sentence or two and a link to the full guide with safe checks. If food is above 41°F, protect it first: keep doors closed and move product to a working unit.

1. What is acting up?

When to call a technician

If a cooler, freezer or ice machine still is not right after the safe checks, a C-38 refrigeration technician can find the cause.

Open 7 days, 8 AM to 5 PM, with emergency service until 9 PM. CA Lic. #776244.

Call 1-800-266-5243 Request service online

Frequently asked questions

Is it safe to reset a walk-in or ice machine myself?

Turning a unit off and on at its switch is generally safe. Do not open electrical panels, bypass safety controls or touch refrigerant lines.

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Published by Cool Aid Air Conditioning & Refrigeration, a family business serving the Bay Area since 1966. Owner Jim McKinny holds California C-20 and C-38 contractor licenses and EPA Universal certification. Repairs we complete carry our 1-year parts & labor warranty.

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